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Effective date: 4 June 2026

These Terms of Use (“Terms”) govern your access to and use of the website at virtualassistantza.com (the “Site”) and the managed virtual assistant services (“Services”) provided by Virtual Assistant Connect LLC and its South African operating affiliate (together, “VAConnect”, “we”, “us”, or “our”). By accessing the Site, requesting a quote, or purchasing a package, you (“you”, “Client”) agree to these Terms.

1. Who we are

VAConnect is a managed virtual assistant agency founded in 2008. We match clients with dedicated, pre-screened virtual assistants and provide ongoing account management, training, and wellness support. Contracting is provided by Virtual Assistant Connect LLC (United States) with services delivered by our South African operating affiliate.

2. The Services

We provide managed virtual assistant packages on a recurring monthly basis, including (without limitation) the Growth Accelerator (single-point-of-contact EVA), Dedicated Marketing/Sales VA, and Dedicated Executive VA packages described on the Site. Each package specifies a number of hours of work per week/month and the support programs included. The specific scope, tasks, and key performance indicators for your engagement are agreed during onboarding.

3. Pricing and currency

All prices displayed on the Site and charged to you are in United States Dollars (USD) unless we expressly agree otherwise in writing. Package fees are billed monthly in advance. Hours are allocated per calendar month and, unless stated otherwise in your engagement, do not roll over to the following month. We may update package pricing from time to time; changes will not affect the current paid billing period.

4. Billing, payment and subscriptions

Monthly packages are recurring subscriptions. By purchasing a package you authorise us (and our payment processor) to charge the applicable fee to your chosen payment method at the start of each billing cycle until the subscription is cancelled in accordance with our Refund & Cancellation Policy. Payments are processed securely by our third-party payment processor (Stripe); we do not store full card numbers on our servers. If a payment fails, we may suspend the Services until payment is resolved.

5. Cancellations and refunds

Cancellations, refunds, and our service-delivery commitments are governed by our Refund, Cancellation & Service Delivery Policy, which forms part of these Terms.

6. Client responsibilities

You agree to: (a) provide timely access, instructions, and materials your assistant reasonably needs; (b) provide accurate billing information; (c) use the Services lawfully and not for any fraudulent, harassing, or illegal purpose; and (d) not solicit or directly employ a VAConnect team member outside of the agreed process during, or for 12 months after, your engagement without our written consent.

7. Confidentiality

Both parties agree to keep each other’s confidential information secure. Our approach to confidentiality is set out in our Non-Disclosure Policy.

8. Intellectual property

Work product created specifically for you by your assistant in the course of the Services belongs to you upon full payment, except for our pre-existing materials, tools, templates, and methodologies, which remain our property. Site content, logos, and the VAConnect, VA Varsity, Atomic Energy, and VAPI program names remain our intellectual property.

9. Service levels and disclaimers

We work hard to deliver quality work on time. However, the Services are provided on a reasonable-efforts basis and, to the maximum extent permitted by law, are provided “as is” without warranties of any kind. We do not guarantee any specific business outcome, revenue, or result.

10. Limitation of liability

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Services is limited to the fees you paid to us in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill.

11. Promotions

Any promotion, discount, or trial we offer is subject to its own stated conditions, which will be disclosed at the time of the offer. Where no separate terms are stated, promotions are non-transferable, have no cash value, and may be withdrawn at any time.

12. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. The courts located in the State of Delaware will have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.

13. Changes to these Terms

We may update these Terms from time to time. The version published on the Site at the time you purchase or renew applies to that period. Material changes will be posted on this page with a revised effective date.

Contact us

If you have any questions about this policy, please contact us:

VAConnect is the trading name of Virtual Assistant Connect LLC (United States) and its South African operating affiliate. Virtual Assistant Connect LLC — Registration No. 10275605, EIN 36-5147421. South African operating affiliate — Company Registration No. 2014/179499/07.