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Effective date: 4 June 2026

This Privacy & Security Policy explains how VAConnect (Virtual Assistant Connect LLC and its South African operating affiliate) collects, uses, discloses, and protects personal information when you use our website at virtualassistantza.com (the “Site”) and our services (“Services”). We are committed to protecting your privacy and handling your data transparently.

1. Information we collect

We collect information you provide directly and information collected automatically:

2. How we use your information

We use personal information to: provide and manage the Services; match you with a suitable virtual assistant; process payments and subscriptions; communicate with you; provide customer support; comply with legal obligations; prevent fraud; and improve our Site and Services.

3. Legal bases for processing

Where applicable law requires a legal basis (e.g. GDPR), we rely on: performance of a contract with you; your consent (which you may withdraw at any time); our legitimate interests in operating and improving our business; and compliance with legal obligations.

4. How we share information

We do not sell your personal information. We share it only with: (a) our virtual assistants and staff who deliver your Services, under confidentiality obligations; (b) trusted service providers who process data on our behalf (for example, payment processing by Stripe, hosting, email, and analytics); and (c) authorities where required by law. Some of these providers may process data in countries other than your own.

5. Cookies

The Site uses cookies and similar technologies to operate the Site, remember preferences, and understand usage. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.

6. Data retention

We keep personal information only as long as necessary for the purposes described here, to comply with our legal, accounting, and reporting obligations, and to resolve disputes. When no longer needed, we securely delete or anonymise it.

7. Your rights

Depending on your location, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us using the details below. Residents of the EU/UK, California, and other regions can find region-specific rights in our GDPR / CCPA / CPRA Notice.

8. Payment security and PCI compliance

Your payment information is handled securely. Card payments are processed by Stripe, a PCI-DSS Level 1 certified payment provider — the highest level of certification available in the payments industry. We do not store your full card details on our servers. Our Site is served over encrypted HTTPS/TLS connections, and we follow industry best practices to protect data in transit and at rest. While no method of transmission over the internet is 100% secure, we maintain administrative, technical, and physical safeguards designed to protect your information.

9. International transfers

Because our team operates primarily from South Africa and our contracting entity is in the United States, your information may be transferred to and processed in those countries and others. Where required, we put appropriate safeguards in place for such transfers.

10. Children’s privacy

Our Site and Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. The current version is always posted on this page with its effective date.

Contact us

If you have any questions about this policy, please contact us:

VAConnect is the trading name of Virtual Assistant Connect LLC (United States) and its South African operating affiliate. Virtual Assistant Connect LLC — Registration No. 10275605, EIN 36-5147421. South African operating affiliate — Company Registration No. 2014/179499/07.