Effective date: 4 June 2026
Confidentiality is central to how VAConnect operates. Because our virtual assistants work closely inside our clients’ businesses, we hold ourselves to strict confidentiality standards. This policy explains our commitment; specific engagements may also be covered by a separate signed Non-Disclosure Agreement.
1. What we treat as confidential
We treat as confidential all non-public information you share with us or that your assistant accesses in the course of the Services — including business plans, customer and contact lists, financial information, login credentials, processes, files, and any information marked or reasonably understood to be confidential.
2. Our commitments
- We use your confidential information only to provide the Services you have engaged us for.
- We limit access to those team members who need it to perform your work.
- Our virtual assistants and staff are bound by confidentiality obligations as a condition of working with us.
- We do not disclose your confidential information to third parties except trusted service providers acting on our behalf, or where required by law.
3. Credentials and access
Where you share account access, we encourage the use of secure password managers and the principle of least privilege. We ask that you grant only the access your assistant needs, and we will return or delete credentials on request when an engagement ends.
4. Duration
Our confidentiality obligations continue during your engagement and after it ends, for as long as the information remains confidential.
5. Signed NDAs
We are happy to sign your standard Non-Disclosure Agreement, or to provide ours, before or at the start of an engagement. Contact us to arrange this.
Contact us
If you have any questions about this policy, please contact us:
- Email: hello@vaconnect.co.za
- Phone: +27 71 674 9339
- Post: Block B, Infinity Business Park, Cnr William Nicol Dr / Pieter Wenning Rd, Fourways, 2191, Johannesburg, South Africa
VAConnect is the trading name of Virtual Assistant Connect LLC (United States) and its South African operating affiliate. Virtual Assistant Connect LLC — Registration No. 10275605, EIN 36-5147421. South African operating affiliate — Company Registration No. 2014/179499/07.